Return & Refund Policy
Effective Date: April 18, 2025
At Piso Online, we are committed to providing you with the best service and the freshest products. Because we primarily offer grocery and food items, we have a few important guidelines regarding returns and refunds.
đź›’ Returns
Due to the nature of our products, all food, grocery, and perishable items are final sale and cannot be returned once delivered.
This policy ensures the safety, quality, and freshness of the products for all our customers.
Non-food items (such as kitchenware, accessories, or merchandise) may be eligible for return under the following conditions:
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Items must be unused, unopened, and in their original packaging
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Return requests must be made within 5 days of delivery
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Proof of purchase (order number or receipt) is required
Please contact us before returning any item to confirm eligibility.
đź’ł Refunds
We stand behind the quality of our service and products.
If you experience any of the following issues, please contact us within 24 hours of receiving your order:
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You received the wrong product
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An item was missing from your order
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An item arrived damaged, spoiled, or unusable
If verified, we will offer one of the following resolutions:
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A replacement item (if available)
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A credit toward your next order
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A refund issued to your original payment method
Refunds are processed within 5–7 business days after approval.
đź“© How to Request a Return and /or Refund
Please email us at info.pisoonline@gmail.com with:
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Your order number
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A brief description of the issue
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Photos of the damaged or incorrect item (if applicable)
Our customer support team will review your request and respond within 24–48 hours.
âť— Important Notes
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We do not offer refunds for changes of mind or incorrect addresses provided by the customer
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We reserve the right to refuse a refund if we believe the request is fraudulent or not aligned with our policies
Thank you for trusting Piso Online!
We appreciate your understanding and support. Our goal is to make your shopping experience easy, joyful, and connected to the flavors of home.