Shipping Information & Policy

Effective Date: June 30, 2025

Welcome to Piso Online—your source for authentic Filipino & Asian groceries. Here’s our updated shipping and delivery information:

Local Delivery (Los Angeles County + Pasadena Area)

Coverage: Within 50 miles of Pasadena, CA.
Processing Time: Orders typically processed within 24 hours.
Delivery Window: Usually delivered 1–2 business days after processing (Mon–Fri).
Order Cut-off: Orders placed after 12 PM PST are processed the next business day.
Fees:
- Free delivery for orders over $49.99.
- Orders below the minimum incur a $30 delivery charge.
Missed Deliveries:
- We'll contact you to reschedule (a small additional fee may apply).
- Ensure someone is available to receive the order.

Nationwide Shipping (48 Contiguous States)

We now offer UPS® Shipping across the U.S. (48 Contiguous States).
How it works:
At checkout, customers outside the local delivery zone will see live UPS discounted rates from Shopify.

Local and UPS-shipped orders are processed within 24 hours of placement.
You'll receive:
- Local Delivery: confirmation + “on‑the‑way” email on delivery day.
- UPS Orders: confirmation + tracking info once the shipping label is created.

Unfortunately, due to food safety, we do not accept returns on perishable items.
If your order arrives damaged, incorrect, lost, or spoiled, please email us within 48 hours with photos, and we'll issue a refund or replacement.

Thank you for choosing Piso Online—bringing taste and tradition to your doorstep!